Siemens Client Services Manager - Sustainability and Energy Management Services - Smart Buildings - Remote in Concord, New Hampshire
Job Family: Customer Services
Req ID: 341809
>>THIS IS A REMOTE POSITION<<
Who We Are | Our Culture:
Siemens Smart Infrastructure connects energy systems and buildings to adapt and evolve the way we live and work through high-profile construction and infrastructure projects such as airports, pharmaceutical plants, data centers, stadiums, universities, military bases, and hospitals.
We live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
Siemens Smart Infrastructure (https://www.youtube.com/watch?v=6L15CKb8hW4)
What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position establishes the foundation for our customer’s service and digital experience by focusing on account management, installed base (iBase) administration, and maintenance planning.
For CSMs focused on account management, serve as the main customer contact for assigned agreements.
Review service work orders and inspection reports for deficiencies; generate proposals to improve those deficiencies.
Fulfill service contract obligations for execution and manage financial performance of the service agreements.
Verify contract characteristics entered for assigned accounts.
Support customer reporting requirements to fulfill contracted scope of services
Support the Client Services Managers with generating reports for the Sustainability and Energy Management Services portfolio of customers.
Develop trusted advisor relationships with their assigned customer portfolio to retain and expand the contracted scope of services fulfillment.
Partner with the Energy Services Sales Teams Account Executive to support customer renewals and upsells.
High school diploma, state-recognized GED required, or state-recognized high school proficiency exam; Associate degree preferred
Knowledge and experience in SAP or other maintenance and planning tools preferred
Excellent organizational and interpersonal skills
Ability to read and understand customer service contracts
Familiarity or experience with energy supply services, utility management, energy services preferred
Proficient in Microsoft Office and business software systems
Good verbal and written communication skills in English
Team player with excellent internal relationship and collaboration skills to build good repours with internal operations and sales teams.
Qualified applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization
Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons
Competitive salary based on qualifications
Health, dental, and vision plans
Matching 401(k) up to 6%
Flexible vacation plan
Paid parental leave
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Early Professional
Full / Part time: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
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