Siemens Remote Client Service Administrator - Smart Building / Fire Life & Safety Systems - Major US City in Lansing, Michigan
Job Family: Internal Services
Req ID: 327901
>>THIS IS A REMOTE POSITION<<
Who We Are | Our Culture:
Siemens Smart Infrastructure connects energy systems and buildings to adapt and evolve the way we live and work through high-profile construction and infrastructure projects such as airports, pharmaceutical plants, data centers, stadiums, universities, military bases, and hospitals.
We live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
Siemens Smart Infrastructure (https://www.youtube.com/watch?v=6L15CKb8hW4)
What you will do for Siemens Smart Infrastructure:
Serve as the external point of contact for customer service inquires and internally for maintenance planning, scheduling and contract commitments. Review inspection reports, follow-up on deficiencies and route quotes to customer. Utilize standard service/maintenance planning tools and documented processes. Revises service schedules based on feedback from Client Service Manager and customers. Run monthly reports and update KPI's for internal and external customers. Work in customer and Siemens sponsored service portals. Order parts and dispatch calls per call handling procedures. Review and apply cost to field work orders to meet utilization targets.
This position coordinates all activity between customer and field branches and works with Client Service Managers, Operations Managers, and other Operations personnel to ensure contract and fire code requirements are met.
Works in SAP and 3rd party customer portals to process service work orders
Obtains and processes purchase orders to ensure Finance has necessary documentation for invoicing
Works with Sales, Finance and Operations teams
High school diploma, state-recognized GED, or state recognized high school proficiency exam required
Technical proficiency (Fire Alarm or a related service industry)
Industry/business acumen (Fire Alarm or a related service industry)
Work experience (1-2 years)
Knowledge, skills, or expertise with Microsoft Word, Excel and Power Point
Amount of travel with the position - 5%
Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization
Competitive salary based on qualifications
Health, dental, and vision plans with options
Competitive paid time off plan, holidays, and floating holidays
Paid parental leave
Company cell phone and laptop
Extensive product training and professional career development
Education and tuition reimbursement programs available
Overtime, on-call pay, and company uniform and vehicle for eligible positions
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Early Professional
Job Type: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .