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Siemens Customer Solutions Engineer - Siemens Enlighted Job Opportunity - Remote USA (East Coast) in Orlando, Florida

Job Family: Engineering

Req ID: 339909

Customer Solutions Engineer - Siemens Enlighted - East Coast – Remote

About Us

Imagine a company that combines the dynamic energy of a start-up and the backing of Siemens, a global powerhouse. A company where ideas, passion, and ingenuity are valued - and - vital to solve the next generation of smart building challenges and help customers achieve net carbon zero goals.

Enlighted is human-centered proptech company that creates positive transformation wherever space, people and work meet through our industry leading technology. We empower organizations with this technology to transform physical spaces into regenerative places that fuel positive impact for people, portfolio, and our planet.

Our team is constantly evolving to deliver exceptional value to customers worldwide and remain at the forefront of future-proofing building with our innovative solutions. If you are passionate about turning everyday spaces into extraordinary places – join us – and start making your impact today.

Position Overview

At Enlighted, we sit at the interaction of technology, people, and workspaces, making hybrid working possible for enterprise organizations. If you are someone that is passionate about technology, and interested in shaping the future of work, this role may be for you.

The role of the Customer Solutions Engineer is to provide technical expertise and strategic guidance to our customers, our customer’s selected vendors, and Enlighted account teams to drive successful implementation and expansion of Enlighted hardware, software, and data integrations. For certain key accounts, this role will establish a relationship with customer champions as an advisor to ensure that client feedback is heard, needs are met, and the best possible solution is implemented to meet client’s business needs.

Customer Solutions Engineers support complex technological solutions for businesses. They must have extensive knowledge of the products’ parts and functions and must understand the technical processes that make these products work.

Responsibilities:

  • Provide exceptional value-driven services to customers

  • Advise our customers in meeting network requirements to host the Enlighted IoT platform (e.g., managing security requirements, navigating compliance and certification requirements)

  • Provide ongoing direct support and consulting with their managed or un-managed Enlighted deployment

  • Consult with a customer’s technical teams and network engineers to resolve issues seamlessly and efficiently.

  • Work with Product and Engineering teams to enhance our product and to implement fixes as needed.

  • Address customer escalations, effective follow-up, and customer communications with Development & Engineering teams.

  • Create consistent, scalable, and secure system and network architecture documentation.

  • Leverage subject matter expertise to optimize and drive additional value or savings for existing customers.

  • Manage technical relationships with select customers across multiple customer portfolios simultaneously.

  • Provide key accounts with best practices, solutions to problems, and drive adoption and trust of Enlighted products.

  • Contribute to the overall Customer Solutions team effectiveness by identifying and overcoming obstacles while implementing long term solutions.

  • Work with Pre-Sales and Solution Architects to gather customer requirements based on their IoT, technical, and operational needs.

  • Maintain a prominent level of expertise in IoT, related technologies, and industry trends. Actively contribute to Enlighted’s knowledge management systems.

  • Work closely across multiple Enlighted organizations including Product, Marketing, Professional Services, Network, and IT (Information Technology) to optimize solutions and increase customer value.

Your Impact

  • Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Enlighted solutions to achieve their business and sustainability goals

  • Be a Go-To customer expert on Enlighted solutions and become a Subject Matter expert over time.

  • Serve as a customer advocate in influencing product roadmap and improvements, Coach customers on how to establish and manage their overall Enlighted products portfolio.

  • Conduct Webinars & other customer advisory sessions to provide Best Practices guidance and training on Enlighted Solutions.

  • Identify risks to the customer achieving their stated business and sustainability goals and work with the account team to build a risk mitigation plan or escalate as needed

About You

  • Bachelor’s degree in Computer Science or related STEM (Science, Technology, Engineering and Mathematics) field or equivalent experience

  • Minimum two years of experience working with IoT or similar technologies in a customer facing role

  • Ability to effectively understand customer technical requirements while interacting with both technical and non-technical people. And to map the customer’s business process to product capability

  • Deep understanding of SaaS customer engagement

  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers

  • Strong interpersonal skills that establish Trusted Advisor relationships with clients

  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously

  • Proficient in Microsoft Office productivity suites (Office 365, Word, Excel, Outlook)

  • Willingness to travel up to 25% of the time – dependent on Siemens Covid-19 travel restrictions

Bonus Points For

  • PMP (Project Manager Professional) certification is a huge plus

  • Knowledge and prior experience of IoT/embedded systems is a big plus

  • Solutions Engineering, Sales Engineering, or other IoT Infrastructure experience or equivalent

  • SaaS solutions experience, experience giving product demos, or presentation experience

  • Proficient in CRM (Customer Relationship Management) software, Salesforce

  • Good understanding of cloud-based systems and technologies

  • Experience with any of the following scripting languages or similar: Python, Dash, Go, Shell scripting, etc.

  • Knowledge and understanding of basic UNIX or Linux system commands

  • Understanding of wireless networking (BLE (Bluetooth Low Energy), 802.11, 802.15.4) concepts, wireless spectrum, and frequency distribution

  • Familiarity with lighting, construction industry work practices and approaches is a plus

Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons. (Candidates hired to work in USA)

Our Team

Everything we do at Enlighted is underpinned by our values. We know it is not just what we do that matters, it is how we do it that makes the difference. We expect all team members to live our values and create a culture where everyone is inspired to be their best.

You have a unique opportunity to chart your professional path by owning your development, your career, and your future. We encourage all employees to hone their skills, acquire new ones, and explore continued opportunities within Enlighted and Siemens – the brightest way to advance your career!

What We Offer

  • Meaningful and challenging work opportunities with competitive pay

  • Flexible work models to balance your work and life in the ways that suit you best, including virtual, in-person, hybrid and on-site.

  • Dynamic, modern work environments that promote collaboration and creativity

  • Generous medical, dental, vision and mental health counseling benefits

  • Matching 401K program

  • Share matching program

  • Competitive vacation policies to disconnect from work and recharge

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Organization: Smart Infrastructure

Company: Building Robotics Inc.

Experience Level: Experienced Professional

Full / Part time: Full-time

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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