Siemens Client Service Manager - Smart Buildings - St Louis in St. Louis, Missouri
Job Family: Customer Services
Req ID: 319522
Who designs your future? You do.
Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!
Join our team! Recognized by Fortune as World’s Most Admired Companies 2021
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position manages a portfolio of service agreements and is responsible for profit and loss. The right candidate will drive the delivery of service agreements, ensuring financial performance and customer satisfaction by working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.
Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention.
Balance time between on-site customer interactions and back-office responsibilities.
Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio.
Develop service delivery plans with the customer to provide service agreement scope of work.
Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations.
Participate in the development of a master schedule to deliver service for all customers in the service area.
Lead quality assurance activities that will support service agreement renewals.
High school diploma or state-recognized GED required; Bachelor’s degree preferred
Demonstrable skills necessary for managing information, planning tasks, and influencing team members to successfully complete projects at the satisfaction of customers
Excellent organizational and interpersonal skills
Familiarity or experience with engineering HVAC and Building Automation systems years preferred
Experience in demand-side energy services or Certified Energy Manager preferred
Proficient in Microsoft Office and business software systems
Good verbal and written communication skills in English
Must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
Must be 21 years of age and possess a valid driver's license with limited violations
Thisposition supports a Siemens customer who requires all employees and vendors tobe fully vaccinated against COVID-19 where permitted by applicable law and inaccordance with an accommodation based on legally protected reasons
Competitive salary based on qualifications
Health, dental, and vision plans with options
Competitive paid time off plan, holidays, and floating holidays
Paid parental leave
Company cell phone and laptop
Extensive product training and professional career development
Education and tuition reimbursement programs available
Overtime, on-call pay, and company uniform and vehicle for eligible positions
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Experienced Professional
Full / Part time: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
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